The jordan Telecommunications Regulatory Commission (TRC) hosted the EMERG workshop on Broadband service regulation, from 16 to 17 June 2014. There were participants from eight NRAs from Austria, Egypt, Italy, Jordan, Lebanon, Morocco, Palestine, Portugal and Tunisia. Further, this was the frist event counting with the participation of HAKOM, the Croatian regulator, which asked for membership this year.
The purpose of the workshop aimed at exploring the state of play of Broadband Service Regulation in EMERG member states countries around the Mediterranean. In specific, to take a closer look into adopted quality assurance regulations and views of Net Neutrality.
The group discussed and shared information of situation and frameworks that have been put in place to each member state regarding quality of service regulation and consumer protection. At the end of the workshop, participants presented their country specific status and exchanged ideas on different approaches to handle consumer protection and quality of service assurance and the possibility and desirability of planning steps for approximation by the non EU member states countries to the EU model.
Finally, it was agreed that the continuity of maintaining quality assurance by a broadband service provider is an obligation in which minimum ranges of advertised internet speeds should be set and maintained as a standard. This should protect consumers from the manipulation of “up to” advertisements, and constitute for broadband quality of service commitment. The attendees have also confirmed the benefit of consumer awareness whether via web and application based informative QOS measurement tools or via maintaining a social network communication channel. Consequently, the advantage of the consumer awareness build-up delivers the element of transparency and competition for the telecom market and set the path for market maturity.