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The Quality of Service (QoS) remains one of the important items that raises important issues regarding the development of telecommunications networks and the dynamism of the market. QoS usually does not have to be regulated, if competition allows for sufficient consumer choice between different price-quality offerings. However, in many circumstances where consumer transparency is limited or operators may abuse significant market power a minimum QoS regulation may be necessary. This is in particular true for universal service offerings, wholesale contracts between operators (RIO, RAO) or broadband offerings with non-transparent service quality promises. Ensuring an efficient regulation of QoS in this ever-changing environment is critical; regulators have to take into account consumer needs but also the offering of competitive QoS by concerned operators.

Regulators have to develop adapted process and tools to monitor the quality of service issues efficiently. Different enforcement options will also be discussed.

In this workshop, we will try to address the different cases followed in EU and MENA countries regarding the QoS Regulation in fixed and mobile networks and the opportunity to have a look on   measures followed for Quality of user Experience. This workshop will also allow the Emerg Members to see the view of expert concerning quality of service issues related to 5G networks and other NGN networks.

During the workshop, the participants will debate about their respective experience and framework regarding QoS and their perspective on this issue.

Introduction into QoS regulation and international regulatory frameworks  (Dr. Dirk Schrameyer, Detecon)

Measures & Perspectives to enhance the regulation of Quality of Service (Eng. Janet Fakhouri Eng. Salam Abu seif, TRC, Jordan)

Quality of Service differentiation in future 5G networks (Dr. Bernd Sörries, WIK)