EMERG-BEREC Joint workshop in Zagreb (HR) 3-4 December 2019

The new role of regulators in the era of the new ecosystem of telecommunications and the new challenges of telecom regulation

Rapid technological change that we have been witnessing over the years have significantly influenced the way we live, work and interrelate. Digital transformation brings new opportunities for citizens and industries, but also new challenges for the operators and regulators. Telecom industry is at the center of the technological revolution led by the use of the emerging technologies such as Artificial Intelligence, Internet of Things, new “over-the-top” operators, Robotics and Blockchain.

The role of NRAs is becoming complicated in increasingly complex Telco sector where the boundaries between industries are blurring. Communication services are becoming a core product of many non-Telco industries and thus the regulatory area of responsibility becomes unclear.

It is becoming more and more obvious that modern ICT services are forcing NRAs to co-operate with other national and international public Regulatory Authorities.

The aim of this workshop is to discuss the regulatory aspects related to the new telecom ecosystem that rise from innovative technologies such as IoT, OTT, AI. The main question is what will the future role of NRA imply in expending a pure regulatory task to digital industries? The Workshop should also provide an overview of structural and organizational requirements that stand in front of NRAs in order to meet new challenges and define necessary improvements in terms of human capital, new work processes and know-how.